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Monday – Friday 9:00 a.m.–5:00 p.m. EST

FAQ

Payment

Payment Methods

At EvoTech, you can choose from the following secure payment options:

PayPal

Pay quickly and securely using your PayPal account, including Direct Debit or credit card.

Once payment has been successfully completed, your order will be processed immediately.

Credit Card

We accept Visa, Mastercard, and American Express.

Your card will be charged immediately after completing your order.

Shipping & Delivery

How long does delivery take?

Delivery consists of two phases:

  • Processing time: 1–2 working days (order verification, quality checks, and packaging)
  • Delivery time:
    United States: approximately 4–7 working days
    Outside the United States: approximately 5–8 working days

Please note: During peak periods (e.g., Black Friday or Christmas) or due to customs clearance, delays may occur.

What are the shipping costs?

  • Free Standard Shipping on orders over $45 (including tracking)
  • Standard Shipping: €5.95 (including tracking)

Are there any customs charges?

Prices listed on the product pages include all applicable taxes and other price components for orders within the United States.

If you live outside the United States, import VAT, sales tax, and/or customs duties may apply.

These charges vary depending on the destination country and are beyond our control.

Can I change or cancel my order?

Yes, changes or cancellations are possible if you contact us within 24 hours of placing your order.

Please make sure to contact our customer service team within 24 hours via email at: info@shopevotech.com

After this period, changes or cancellations are no longer possible as the fulfilment process begins automatically.

What happens if the address is incorrect or delivery fails?

  • In many cases, it is possible to redirect the parcel to the correct address — please contact us by email as soon as possible.
  • If an incorrect address was provided, a refund can only be issued once the parcel has been returned to us.

Right of Withdrawal & Returns

Do I have a right of withdrawal?

Yes. You have the right to withdraw from your order within 30 days of receiving the goods.

How do I register a return?

  1. Please contact us via the contact form or by email at: info@shopevotech.com
  2. You will receive all further return instructions by email.
  3. Returns must be sent to our international returns centre.

Who covers the return shipping costs?

Return shipping costs are borne by the customer unless there is a product defect or shipping error.

What conditions apply to returns?

  • Returns are only accepted if the product is unused and in perfect condition.
  • Multipacks: If the outer seal or packaging has been opened, the right of withdrawal does not apply

When will I receive my refund?

Refunds will be issued within 14 days of receiving the returned goods, using the original payment method.